call queuing

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• Call centre — A very large collections call centre in Lakeland, Florida. A call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to… …   Wikipedia

• Queuing Theory — A mathematical method of analyzing the congestions and delays of waiting in line. Queuing theory examines every component of waiting in line to be served, including the arrival process, service process, number of servers, number of system places… …   Investment dictionary

• Queuing delay — In telecommunication, the term queuing delay has the following meanings: # In a switched network, the time between the completion of signaling by the call originator and the arrival of a ringing signal at the call receiver. Queues may be caused… …   Wikipedia

• Message queuing service — A message queueing service is a message oriented middleware or MOM deployed in a compute cloud using software as a service model. Service subscribers access queues and or topics to exchange data using point to point or publish and subscribe… …   Wikipedia

• callback queuing —    When outgoing calls cannot be completed due to busy trunk groups, the user s extension rings when a nonbusy trunk is available, signalling that the call can now be placed …   IT glossary of terms, acronyms and abbreviations

• Virtual queue — Virtual queuing is a concept that is used in inbound call centers. Call centers utilize an Automatic Call Distributor (ACD) to distribute incoming calls to specific resources (agents) in the center. ACDs are capable of holding queued calls in… …   Wikipedia

• Colas de espera Virtuales — Virtual queuing o Colas Virtuales es un concepto usado en los Call centers (o Centro de llamadas) Inbound. Los call centers usan un Distribuidor automático de llamadas(o ACD) para distribuir las llamadas entrantes hacia los recursos (agentes)… …   Wikipedia Español

• Non-geographical telephone numbers in the UK — In the United Kingdom, non geographical numbers (NGNs) are telephone numbers available for private sale which, rather than being assigned to a particular telephone line or circuit, provide callers with a contact number which gives no indication… …   Wikipedia

• Non-geographic telephone numbers in the United Kingdom — In the United Kingdom, non geographic numbers (NGNs) are telephone numbers available for private sale which, rather than being assigned to a particular telephone line or circuit, provide callers with a contact number which gives no indication as… …   Wikipedia

• Comparison of VoIP software — VoIP software is used to conduct telephone like voice conversations across Internet Protocol (IP) based networks. VoIP stands for Voice over IP . For residential markets, VoIP phone service is often cheaper than traditional public switched… …   Wikipedia

• Telephone numbers in the United Kingdom — +44 redirects here. For the band, see +44 (band). United Kingdom telephone numbers Location of United Kingdom (dark green) Location Country United Kingdom Continent …   Wikipedia